REFUND POLICY
Thank you for choosing orbuno.uk. We want every customer to be satisfied with their purchase of our porcelain, ceramic tableware, tea sets, and home décor products. If you are not satisfied with your purchase, you may request a return and refund in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 days of receiving their items.
Before submitting a return request, please contact us via email and provide the following information:
Order number
Details of the purchased item(s)
Reason for return
Photos of the item (if there is damage or a quality issue)
Items sent back without prior confirmation may not be processed in a timely manner.
- Return Conditions
Items eligible for a refund must meet the following conditions:
Items must be returned in unused condition;
Items must retain their original packaging, accessories, and tags;
Items must be free from damage caused by misuse, signs of use, or damage unrelated to shipping.
Given the fragile nature of porcelain and ceramic products, please contact us promptly with proof if you receive an item damaged during shipping; we will assist you in resolving the issue.
- Refund Process
We will process your refund request once we have received and inspected the returned item(s).
Refunds will be initiated within 3 business days of approval.
Refunds will be issued via the original payment method; the time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
- Non-Refundable Situations
Refund requests may not be accepted in the following cases:
Requests made after the 30-day return period;
Items that have been used, washed, or damaged;
Damage caused by the customer;
Returned items missing necessary packaging or accessories.
- Return Address
If your refund request is approved, we will provide you with return instructions and the return address.
Please do not ship items back without contacting us for confirmation first, to avoid issues with processing the return.
- Order Cancellation
Once an order is submitted, we arrange for processing and shipping as quickly as possible.
If you need to cancel an order, please contact us as soon as possible. If the order has already entered the processing or shipping stage, it may not be possible to cancel it; in this case, you may apply for a return in accordance with this policy after receiving the item. 7. Contact Us
If you have any questions regarding our refund policy or order processing, please contact us:
Company Name: ORBUNO LTD
Website: orbuno.uk
Address: 43 Ashleigh Street, Keighley, England, BD21 3BL, United Kingdom
Email: orbunouk@outlook.com
Phone: +44 7493 293904
We appreciate your understanding and support, and we remain committed to providing you with an excellent shopping experience for our porcelain and ceramic products.
