CARRIAGE TERMS
Thank you for choosing orbuno.uk. We are committed to providing safe, reliable, and efficient delivery services, ensuring that your porcelain, ceramic tableware, tea sets, and home décor products arrive safely and on time.
- Order Processing Time
Order processing begins once payment has been confirmed.
Order processing time: 1–3 business days.
We will arrange shipment once your order is ready and send you an email with the relevant delivery details.
Please note that processing times may vary during weekends, UK public holidays, or special promotional periods.
- UK Delivery
orbuno.uk currently offers delivery within the UK; all orders are shipped via local UK logistics channels.
We primarily use the following shipping methods and logistics partners:
Royal Mail
Suitable for standard parcel delivery, offering safe and reliable UK-wide shipping.
Evri
Offers flexible delivery options covering most areas of the UK.
DPD UK
Suitable for orders requiring a faster and more consistent delivery experience.
The specific shipping method will be automatically selected based on the items ordered, the delivery address, and the package size to ensure optimal delivery efficiency.
- Delivery Time
Once your order has shipped, the estimated delivery time is as follows:
Standard delivery time: 3–7 business days.
Delivery times may be affected by the following factors:
Extreme weather conditions
UK public holidays
Logistics company operational adjustments
Remoteness of the delivery address
We will make every effort to ensure your order arrives within the estimated timeframe.
- Parcel Tracking
Once your order has shipped, we will email you the relevant delivery information, provided the logistics company offers tracking services.
You can use the provided tracking information to check the status of your shipment.
- Delivery Address
Customers must ensure they provide an accurate and complete delivery address when placing an order.
orbuno.uk cannot be held responsible for delivery delays resulting from incorrect or incomplete information provided by the customer.
- Shipping Information for Porcelain Products
As porcelain and ceramic products are fragile, we use appropriate packaging methods—including protective materials and secure packing techniques—to minimize the risk of damage during transit. If you receive an item that has been damaged during transit, please contact us promptly and provide relevant photos or order details so we can assist you.
- Contact Us
If you have any questions regarding our delivery service, please contact us:
Company Name: ORBUNO LTD
Website: orbuno.uk
Address: 43 Ashleigh Street, Keighley, England, BD21 3BL, United Kingdom
Email: orbunouk@outlook.com
Phone: +44 7493 293904
Thank you for choosing orbuno.uk; we are committed to providing you with an excellent shopping and delivery experience.
